Every piece of customer feedback, analyzed in one place regardless of where it comes from
Email, calls, surveys and support tickets, sorted into themes and measured with real statistics. Open any number down to the customer's own words.
Want to see it on your data first?
Drop your email. We'll set up a walkthrough on your kind of feedback.
See it on your data, drop your email.
Feedback lives in too many places to get a pulse.
You just cannot say what, how much, or whether it is getting better.
There is too much to read. Thousands of emails and calls a month. Your team reads a sample and hopes it is the right one.
The themes cannot be checked. A tool says delivery complaints are up. You cannot see which cases it counted, or why.
The numbers do not hold up. When another team asks if a change is real, nobody has an answer they trust.
One setup. Every number checkable.
We bring your feedback in with you, from whatever system it lives in. Every case is sorted into a theme and every theme is measured properly. Click any number to see the cases behind it, then the customer's own words. No spreadsheets, no sampling, no guessing.
See it on your dataWhy it works differently.
Most tools give you a word cloud. StatQuestions gives you the cases and the math.
You can drill down
Start at a theme, open the cases behind it, then read the customer's own sentence. Follow-ups and the same complaint by phone and email are merged, so each one is counted once.
You can prove it
We apply real statistics to your data, so you know which changes are real and which are normal ups and downs before anyone acts.
Everything is on one scale
Email, calls and surveys are measured the same way. One issue rate covers every channel, and the channel split shows only when it matters.
From your data to answers in four steps.
No long project. Upload a file and start the same day, or we connect your systems with you in a few days.
Bring your data
Upload a file, or we build the connection to your systems with you.
Every case gets a theme
Emails, calls and survey answers are sorted into themes you can check.
See what changed
Real statistics show which shifts are real, by brand and by agent.
You handle what needs you
Reports go out on a schedule. You spend your time with the teams that own the fix.
Counts are from production as of September 2026.
We bring the infrastructure. You bring the business.
StatQuestions is not software you configure alone. We use our own pipeline, coding and infrastructure to build a feedback analysis program around your data, and we work with you to make sure it fits your business.
We bring
The data pipeline
Connectors to your systems, call transcription, email and survey ingestion. Your data flows in on its own.
The infrastructure
Storage, compute, and the nightly runs that keep every dashboard current. No servers for you to stand up.
The coding
The taxonomy, the deduplication, and the statistical engine that proves which changes are real.
The reports
Brand, agent and scheduled reports, delivered to the teams that own the fix.
You bring
Your data
An export to start the same day, or a live connection we set up with you in a few days.
Your business context
What your brands mean, what a real complaint looks like, which thresholds matter to your leaders.
Your teams
The people who read the reports and act. We tune the program to how they already work.
A feedback analysis program tuned to your business, running on our infrastructure.
Everything you need to act on feedback.
Set up once with us, then let the reports do the reading.
Drill-down on every number
Theme, then cases, then the customer's own words.
Brand reports
Issue rate against target for each brand, with what is driving it.
Agent reports
Call measures for each agent, with a coaching plan that names its numbers.
Scheduled delivery
Reports sent to you or your team on the day you pick.
Built for teams that hear from customers every day.
22 brands · email and calls on one scale
889,498 customer contacts across 22 brands, email and calls measured on one scale. Customer and employee feedback are next to be joined in the same place.
Read storyWhat our customers say.
“This platform has given us scale that we have never seen before.”
What will it cost?
Two ways to start. No feature gating.
Customer and employee feedback, priced on a short call once we know your data.
- Drill-down, brand and agent reports
- We set up your data with you
- No interaction caps
Your own survey tool with real statistics built in. No response caps. Additional seats are $99 each.
- Unlimited surveys, questions and responses
- AI question builder
- Custom branding and skip logic
- Link, embed, email and QR distribution
- Real-time charts and cross-tabs
- CSV and Excel export
See it running on your own feedback.
Book a 30-minute call. We will walk through the drill-down and how we would set up your data, and you will know within minutes if it fits.
Book a demo